Process Mapping and Reengineering

  • Public sector reform often requires the simplification, redesign, and sometimes, elimination of various processes. Apex Consulting has years of experience in simplifying the processes of large government agencies, including tax authorities. We have a knack for understanding how to make processes more efficient, how to combine processes to eliminate repetition, and knowing when certain processes would best be eliminated altogether.
  • Apex can work with you to understand your organization better, delivering process maps which describe both how the process is currently carried out and how it would look if our suggestions were implemented. Every organization can improve results through such programs, and Apex’s methods ensure that your personnel will understand the proposed changes and be able to effectively implement them. When automation of your processes becomes the appropriate next step, Apex has the expertise to guide you and your staff through this process from start to finish.
  • Further, we understand that simply designing a new system is only the first step. We also have expertise in creating training programs and in designing manuals and accountability programs to ensure that changes can be effectively implemented. Our clients have universally been happy with the results of our work in this regard, seeing increased revenue streams, better understood job descriptions for employees, and overall more efficient systems.